FAQ
Welcome to our FAQ section! We are happy to have you as a customer here. We have tried to answer the most common questions.
Order & Returns
Here are some frequently asked questions about shipping, returns and exchanges
How long does shipping take?
- Switzerland & Liechtenstein: 2-7 working days
- Germany, Austria & France: 4-14 working days
- Italy: 6-18 working days
How much are the shipping costs?
- Switzerland & Liechtenstein:
- No delivery costs for orders over CHF 110
- CHF 8.50 for orders under CHF 110
- France, Italy, Austria & Germany:
- No delivery costs for orders over EUR 200
- EUR 18.00 for orders under EUR 200
Can I return the item?
Returns are normally not possible unless agreed with our support team.
orders
Here are some frequently asked questions about orders
How do I know if my order was successful?
You will receive an order confirmation by email as soon as your order has been successfully completed.
What should I do if I have not received an order confirmation?
If you have not received an order confirmation, please check your spam folder. Otherwise, contact our support team to check the status of your order.
Is there a minimum order value?
No
Which payment methods are accepted?
The payment options Twint, Mastercard, Visa, American Express and Paypal are offered.
products
Here are some frequently asked questions about our products
Are the items in your shop used or new?
Our items are mostly vintage garments that are graded in quality levels. New items are described as "New"
What condition are the products in?
New → Unworn & original
A → Very good condition, hardly any wear
B → Good condition, slight signs of wear
C → Visible wear, vintage look
D → Heavy wear, real retro charm
Are the sizes in EU, US or vintage measurements?
Sizes may vary depending on the label (EU, US or vintage measurements). Compare the measurements provided with a similar garment in your closet to find the perfect size.